14 day return policy. all returns much be returned to SCT within 14 days of dispatch from SCT.
If you no longer want the item it must be unopened and sealed, this needs to be returned in the same manner as it was sent. the buyer must pay for the return postage. there will be an admin fee for re stocking the item equal to 20% of the value.
If the item is damaged, you can return the item but a photo must be sent to verify the damage, this must also be noted when receiving the parcel via FEDEX. we will issue an return collection through FEDEX. on inspection if the damage is as described we will issue a full refund.
A delivery arrived but tis items was not the correct flavour/item. we will offer 3 options, 1. a new order will be dispatched and the incorrect order collected. 2. a partial refund to compensate for the mix up if it is just a flavour issue and you retain the good received. 3. a partial refund and a voucher if this has multiple issues and you retain the items received.
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