3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
3.1 Site tracking
Like many other websites, our site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey throughout the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website but you can also use our cookie preferences by clicking the option in the bottom right of your screen.
3.2 Contact forms
If you choose to contact us using the contact form on our Contact us page or our quick contact link in the head of our website, none of the data that you supply will be passed to or processed by any of the third party data processors defined. Instead the data will be emailed and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
3.3 Newsletter Signup Forms
We love being able to update you on all our news, therefore we have provided areas on this website where you can signup. When you enter your personal information it is sent to our Third Party data processor (MailChimp) and is only accessibly by us. We will never fill your inbox with unwanted emails and will always give you the option to unsubscribe in every email that we send.
3.4 Making a purchase
When you make a purchase on our website, we will require you to provide your personal information. We will never use this information for any other purpose than to process your order and provide you with our products/services. During your checkout an account will be created for you on our website, this is to allow you to track your orders and to assist you in re-ordering again in the future. You can remove your account and all your personal information using our ‘Right to be forgotten’ tool which can be accessed by clicking the link in the bottom right of your screen.
4.0 HOW WE STORE YOUR PERSONAL INFORMATION
When you contact us via our contact form or make a purchase on our website we store your personal information on our server. We ensure that your personal information is kept securely and utilise SSL connections at all times. You can request to view or remove your personal information by clicking the icon in the bottom right of your screen.
5.0 ABOUT THIS WEBSITE’S SERVER
This website is hosted within a UK data centre located just outside London.
Some of the data centre’s more notable security features are as follows:
3m rota-spike security fence and perimeter anti ram barriers
Blast proof anti-intruder shielded external windows and doors
Proximity access locks on all external and internal doors
Interlocked man-trap doors with biometric iris scanners to gain access into data floors
Server cabinets have locked doors (no open racks)
Perimeter and internal IP CCTV system monitored 24×7
24×7 on-site security guards with static and mobile patrols
All on-site personnel are security vetted to BS7858 standard
Only authorised security cleared staff are allowed into the facility
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
6.0 OUR THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation. All of our chosen third parties are based in the USA and are EU-U.S Privacy Shield compliant.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Our website utilise cookies. Cookies are small files placed on your computer to help our website remember any choices you make while browse. Many of the cookies we use are session based, this means when you close your browser those cookies will be removed. However, we do have some cookies that remain on your computer and have detailed them below:
These cookie are used by Google Analytics to help us track your visit.
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor ‘s online behaviour across websites.
You can choose which cookies you want us to store on your computer by clicking the icon in the bottom right of your screen. There maybe some essential cookies that we will need to place on your computer in order for our website to function. If this is the case we will list them above as ESSENTIAL.